Refund policy

At Dialex Store, customer satisfaction is important to us. Before dispatching any order, every watch is carefully inspected for scratches, damage, battery performance, and overall functionality. We also perform a final quality check to ensure your watch arrives in excellent condition.

However, if you receive a watch with any defect or issue, please contact us within 48 hours of delivery and provide a clear video as proof via WhatsApp at (03125233921) or Instagram @dialex.store.

Once your replacement request is reviewed and approved, a replacement watch will be sent to you. At the time of delivery, our courier partner will collect the faulty watch. We are committed to making the replacement process simple and hassle-free for our customers.